These people may have seen one too many movies.
The artificially intelligent systems we have today are mostly being used to analyze data, because it’s easier and far more cost-effective for a computer to sift through it all than it is to pay a half dozen professionals to do the same work. Today, we look at this new trend of using A.I., and see where exactly small businesses can use this new technology to their advantage.
Where A.I. Meets Business
There are a lot of applications being developed that are designed to learn as they go. They help organizations manage/analyze their data to extract useful and actionable insights. Since companies today are collecting more and more data, it stands to reason that the faster, and more efficiently, they can go through that data, the more effective the analysis can be, and the better decisions can be made with the analysis.
Since A.I.’s memory and precise recording outmatch anything that humans are capable of many applications are starting to utilize A.I. for accuracy. Many CRMs are now starting to utilize machine learning capabilities to help businesses move faster. In the future the platforms will almost certainly come equipped with an A.I. that recognizes a worker’s voice and can be commanded to file the data away in the appropriate places.
Another place where A.I. can help the small business is in customer service. It can suggest or automate answers based on the situation, it can pass messages directly to who needs it and most importantly radically reduce the amount of time called on a call, reducing overhead. By having a constantly learning a small business can gain the consistently that everyone wants out of their A.I.
In 2018, A.I. is having a significant impact on the business world as the practical uses for these algorithms increase. For the small business that wants to get into A.I. but doesn’t know where to start, consider these two tips before starting your A.I. initiatives:
- Consolidate your data: In order to get the most out of any A.I. solutions, you have to have your data in a central place like a data warehouse. This will give the A.I. the best chance to be able to find the data patterns you expect it to.
- Do your due diligence: In order to know if an A.I. can work for a specific part of your business, you need to test it and diligently do your research. How did that solution turn out for other organizations like yours? Do you have to tweak the solution to get the most out of it? Are you expecting too much from it too quickly? All these questions will be answered if you take your time and be thorough.
If used properly, A.I. is going to end up being a complete game changer for businesses. What do you think about A.I.? Are you planning on using it for your business? Leave your thoughts in the comments.